In line with our Satisfaction Guarantee we want to make returning any items to us as simple as possible. To ensure we can process your return of consumables, efficiently and ensure you qualify for a full refund, please read the guide below.

1. We require a valid returns number – regardless of the return reason, all items sent back to us must be accompanied by a returns number. You can get this by contacting a member of the team. Any items received in our warehouse without a valid returns number, will be assumed as recycling and forwarded to our approved recycling partners for processing and will not be refunded.Your return only authorises you to return the items listed in the confirmation or agreed with our team in your call or email. If you wish to return any more items, you will need to raise an additional return. If you wish to send multiple returns in the same parcel, please ensure you identify clearly which returns number they belong to.   Additional items received, but not expected, will also be treated as recycling.
2. Items must be returned as described. Unwanted returns must be returned as new, in their original packaging, with all seals in tact. Items returned used, damaged or defaced, will not qualify for a refund. Please see our article below for more information.
   If you’ve received the incorrect item, or its faulty, we will require more information for verification before your return is authorised. Your return is authorised based on that information you provide.
3. You’re responsible for packaging the item for postage –  it is your responsibility to ensure that the packaging you use is adequate for the return journey, items that cannot be resold due to damage in transit may not be refunded if they have not been adequately wrapped or protected.

To raise a return please contact us.

If there is any error on our website which has caused you to order the wrong printer cartridges, we will happily accept them for a full replacement or refund, even if you have opened the packaging.

If you’ve ordered the wrong cartridges for another reason (and have opened the packaging), we may still be able to help.

All returns must be authorised, please  do not send items back without an authorised email from our team.

Whether you have an online account or have checked out as a guest, you can raise your return by contacting us.

We will then email you a returns number and advise on how to return your products.

There will be occasions that we cannot accept items back:

• Items that have been opened and attempted to reseal.
• Items that have been defaced
• Torn or damaged packs
• Items that have been used or part used (this does not affect your statutory rights)